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F.A.Q. Envíos y Embalaje

MBE is not an express courrier but much more: managing the shipping process, before, during and after the delivery. We offer the most suitable express courrier for every situation depending on your needs.

It is a variable charge, updated monthly based on the fuel price fluctuations, that couriers apply to shipments. The supplement refers to the cost of each individual shipment and does not apply to any ancillary services. The fee rates applied take effect from the first Monday of the month in question.

​MBE Fuel surcharge from 1st to 31st October 2020:
Standard shipments: 10,25%
Express shipments: 12,75%

In some countries there may be limitations related to the shipment of the following articles:

  • Alcoholic beverages
  • Personal effects
  • Fresh food and perishables
  • Pharmaceuticals
  • Plants and seeds
  • Works of art and antiques
  • Metals and precious stones
  • Fragile objects, such as glass, bottles, etc.

For some of the items of the categories mentioned above, Mail Boxes Etc. can offer alternatives to the Express Couriers circuit, thanks to agreements with specialized transport companies. For these requirements, contact your MBE Solutions Center.

Import and export of the following items is prohibited:

  • Live animals
  • Weapons
  • Exceptionally valuable items (antiques, precious stones)
  • Ivory and ivory products
  • High alcohol content beverages
  • Currency and negotiable instruments (checks, bills, etc.)
  • Pornography
  • Goods and hazardous materials
  • Animal skin and fur
  • Tobacco and tobacco products

MBE Centers do not transport any goods that has the following characteristics:

  • goods which are prohibited by law or by any federal, state or local level regulation of the countries of origin or destination
  • goods that may infringe any law on the import and export
  • goods that may endanger the safety of our employees or the means of transport
  • goods which might soil, stain, damage other goods or equipment

For any special needs you can contact your MBE Solutions Center.

For remote area is meant an area outside of those normally served by express couriers.

You can check if is a surcharge i considered using the tool for remote locations.

Personal use is intended without commercial purposes. High quantities of wine can be considered for commercial use with an import license needed.

Delivery times depend on the service chosen and destination. The service does not include the following destinations: Alabama, Arkansas, Kentucky, Illinois, Mississippi, New Hampshire, North Dakota, South Carolina, Tennessee, Utah, West Virginia, Wisconsin. This list can be changed or updated.

MBE can manage shipments to all the following african states:

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Central African Republic
  • Chad
  • Congo (Brazzaville)
  • Ivory Coast
  • Egypt
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Djibouti
  • Guinea
  • Equatorial Guinea
  • Guinea-Bissau
  • Cape Verde Islands
  • Comoros
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Morocco
  • Mauritania
  • Mauritius
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Republic of Congo
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • South Africa
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Zambia
  • Zimbabwe

MBE can manage shipments to all the following Latin America states:

  • Argentina
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Colombia
  • Ecuador
  • Guyana
  • Guyana Francese
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela

MBE can manage shipments to all the following Nothern and Central American states:

  • Antigua and Barbuda
  • Netherlands Antilles
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bonaire (Netherlands Antilles)
  • Canada
  • Costa Rica
  • Curacao (Netherlands Antilles)
  • Dominica
  • El Salvador
  • Jamaica
  • Grenada
  • Guatemala
  • Haiti
  • Honduras
  • Cayman Islands
  • US Virgin Islands
  • Martinique
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Puerto Rico (Puerto Rico)
  • Dominican Republic
  • Saba (Netherlands Antilles)
  • St. Barthelemy
  • St. Christopher (St. Kitts-Nevis)
  • St. Croix (US Virgin Islands)
  • St. Eustatius (Netherlands Antilles)
  • St. John (US Virgin Islands)
  • St. Kitts (St. Kitts-Nevis)
  • St. Lucia
  • St. Maarten (Netherlands Antilles)
  • St. Martin (Guadeloupe)
  • St. Thomas (US Virgin Islands)
  • St. Vincent and the Grenadines
  • United States
  • Trinidad and Tobago

MBE can manage shipments to all the following Asian states:

  • Afghanistan
  • Saudi Arabia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • West Bank (Gaza)
  • South Korea
  • United Arab Emirates
  • Philippines
  • Georgia
  • Japan
  • Jordan
  • Hong Kong
  • India
  • Indonesia
  • Iraq
  • Israel
  • Kazakhstan
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Maldives
  • Malaysia
  • Mongolia
  • Nepal
  • Oman
  • Pakistan
  • Palestine
  • Qatar
  • Republic of Yemen
  • China
  • Singapore
  • Syria
  • Sri Lanka
  • Thailand
  • Taiwan
  • Tajikistan
  • East Timor
  • Turkey
  • Turkmenistan
  • Uzbekistan
  • Vietnam

MBE can manage shipments to all the following Oceania states:

  • Australia
  • Fiji
  • Guam
  • Cook Islands
  • Northern Mariana Islands
  • Marshall Islands
  • Solomon Islands
  • Wallis and Futuna
  • Kiribati
  • Kosrae (Federated States of Micronesia)
  • Micronesia (Federated States of Micronesia)
  • New Caledonia
  • New Guinea
  • New Zeland
  • Palau
  • French Polynesia
  • Ponape (Federated States of Micronesia)
  • Samoa
  • American Samoa
  • Tonga
  • Truk (Federated States of Micronesia)
  • Tuvalu
  • Vanuatu
  • Yap (Federated States of Micronesia)
Los Centros MBE son gestionados por franquiciados, emprendedores independientes, que operan bajo la marca MBE por un contrato de franquicia. Mail Boxes Etc. desempeña a través de su Red de negocios en franquicia, servicios de soporte a las empresas y particulares. Los principales servicios que ofrecemos son de logística y envíos, llevados a cabo gracias a los acuerdos de los que se benefician los franquiciados firmados por MBE con las principales empresas de mensajería nacionales e internacionales, y de diseño e impresión realizados bien sea directamente como a través de acuerdos con grandes centros reprográficos. La promoción de los servicios MBE a empresas y particulares se produce gracias a la actividad comercial desarrollada por el franquiciado MBE tanto en el interior como en el exterior del punto de venta (farming), específicamente, esta última, representa obligación contractual a cargo de cada franquiciado. Mail Boxes Etc. y MBE son marcas registradas y utilizadas por concesión de MBE Worldwide S.p.A. (todos los derechos son reservados). No todos los servicios y productos ofrecidos por MBE están disponibles en cada punto de venta. El material disponible en esta web, la información y datos contenidos en la misma no pueden ser copiados, distribuidos, modificados, republicados, reproducidos, descargados o transmitidos a terceros por cualquier medio, sin el consentimiento previo por escrito de MBE Spain 2000, SL. No aceptamos ninguna responsabilidad con respecto a la utilización del material, información y/o datos no autorizados, contenidos en este sitio web.
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